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Privacy Policy

Last update : 03/12/2025

The purpose of this Privacy Policy is to inform users of the website Valterra (hereinafter “the Site”) about how their personal data may be collected, processed, and protected in accordance with the General Data Protection Regulation (GDPR) and French law.

1. Data Controller

The data controller for personal data is:
Valterra
Website: valterra-lodges.com
Email de contact : contact@valterra-lodges.com
Adress : La Conche – 26410 Châtillon-en-Diois

2. Personal Data Collected

When using the Site, the following types of data may be collected:

2.1. Data provided voluntarily

      • Lastname, firstname

      • E-mail

      • Phone number

      • Postal address (if applicable: booking, contact, information request)

      • Content of messages sent through contact forms

    2.2. Data collected automatically

        • IP adress

        • Browser type

        • Login and browsing data

        • Cookies (see dedicated section)

      2.3. Data related to WordPress plugins

      Depending on the installed plugins (common examples):

          • Forms

          • Statistics

          • Security (Wordfence…)
            These plugins may collect additional data. Their respective policies may also apply.

        3. Purposes of Processing

        Data is collected for the following purposes:

            • Responding to requests submitted through the forms

            • Managing bookings or quote requests

            • Improving the Site and user experience

            • Anonymous statistics

            • Security and prevention of malicious activities

          4. Legal Basis for Processing

          Processing is based on:

              • Your consent (forms, non-essential cookies)

              • Performance of a contract or pre-contractual measures

              • Legitimate interest (site security, anonymized statistics)

              • Compliance with legal obligations

            5. Data Retention Period

            Data is retained as follows:

                • Contact forms: maximum 12 months

                • Billing data (if applicable): 10 years

                • Cookies: depending on their type, maximum 13 months

                • Anonymous statistics: indefinite

              6. Cookies

              The Site uses cookies to:

                  • Ensure proper functioning of the Site

                  • Measure audience (e.g., via Google Analytics)

                  • Improve navigation

                You can manage your preferences at any time via the cookie management banner or disable cookies in your browser

                7. Data Sharing

                Your data may be shared with:

                    • Technical service providers (hosting, developer, WordPress plugins)

                    • Analytics services (Google Analytics, if used)

                    • Anti-spam tools (e.g., Akismet)

                  No data is transferred or sold to commercial third parties.

                  8. Data Security

                  We implement technical and organizational measures to protect your data:

                      • SSL certificate

                      • Firewall and anti-malware protection (security plugins)

                      • Restricted access to the WordPress back-office

                    9. Your Rights

                    Under the GDPR, you have the following rights:

                        • Right of access

                        • Right to rectification

                        • Right to erasure

                        • Right to object

                        • Right to restrict processing

                        • Right to data portability

                        • Right to withdraw your consent

                      To exercise these rights, contact:
                      Email : contact@korigan.fr

                      You may also file a complaint with the CNIL: https://www.cnil.fr

                      10. Hosting

                      The Site is hosted by:
                      Planet Hoster
                      Adress : 4416 Louis-B. -Mayer, Laval, Québec, Canada H7P 0G1 – Paris

                      11. Changes to the Policy

                      This policy may be updated at any time. The date of the latest modification will be indicated at the top of the page.